Contact International Student Support, Advice & Compliance (ISSAC)
If you can’t find the information you need on the website, or have further queries, you can contact the International Student Support, Advice & Compliance (ISSAC) team.
Terms and conditions of our service
Before contacting the ISSAC team for advice and sharing any information with us, ensure that you have read and understood the terms and conditions of our service.
Our team
You can find details of our team, and the help you can get from us, on the following page:
We are the ISSAC Team at the University of Sheffield, we are not the Sheffield Student Team at UK Visas and Immigration (UKVI). Using the contact details on this page will not put you in touch with the Sheffield Student Team.
New student queries
If you are a new student with a question about your offer or your CAS, these queries are dealt with by our Admissions Service.
Tuition fee queries
If you have a question about tuition fees or how to pay them, refer to the information on this and how to contact the Student Fees and Funding Team.
Registration queries
If you have questions about registration on your course, refer to the information on registration and how to contact the Registry Team.
If you have visa related questions, see below.
Contact us
The ISSAC service will be closed from 5pm on Friday 20 December 2024 until 9am on 2 January 2025.
We will not be able to respond to enquiries during this period, however our website has lots of information and may answer your query.
For urgent immigration issues, refer to or .
For emergency support on campus contact +44 114 222 4444. If you are off campus contact 999.
Our (student login required) has information about other services available, and the University Health Service remains open to students during the holiday period.
There are a range of events taking place as part of our Global Campus programme across the holiday period, open to all.
In person:
Find us on Level 3, Students’ Union Building (next to SSiD).
Western Bank, Broomhall, Sheffield, S10 2TG.
No appointment needed.
Opening hours (with effect from 2 December 2024)
- Mondays, Wednesdays and Fridays: 10:00am to 12.30pm, 1:30pm to 4:30pm
On Wednesday afternoons we host a specialist 'Wednesday Work’ visa drop in. We suggest that students with post-study work visa questions come at this time if possible.
Email and Live chat
Live chat is open Monday to Friday, 10am to 12pm and 2pm to 4pm.
Using live chat is the quickest way for your query to be dealt with. If you click the link above outside these hours, you can email us and we will aim to respond within five working days. When chat is live, you can also choose to send an email instead if you prefer, by clicking ‘Contact International Student Support’ after submitting the chat request.
Do not send your query more than once, doing this will cause delays for us to respond to your query.
Phone us:
- +44 114 222 9679
ISSAC aims to be available to take telephone calls Monday to Friday between 10am to 12pm, and 2pm to 4pm.
See the ‘Our team’ section above for details on the types of queries ISSAC can and can’t help with.
Feedback
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